Why most social listening tools miss brand sentiment and how to calibrate them for accuracy
Most social listening dashboards promise a single pane of truth: sentiment over time, share of voice, and a neat green-yellow-red indicator that supposedly tells you how people feel about your brand. In practice, those signals are noisy, misleading, and often dangerously overconfident. I’ve built and audited listening setups for brands and agencies for years, and I keep seeing the same failure modes: missed sarcasm, ignored context,...