Analytics

Onboarding is where customers decide whether your product belongs in their stack or not. Over the past decade I’ve seen teams obsess over signups while missing the small, repeatable moments that actually predict retention. This playbook focuses on tracking those moments — not for the sake of dashboards, but to give you levers you can pull to cut churn.Why focus onboarding analytics on moments, not screensMost analytics setups track pages...

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I build and test analytics implementations for a living, and one problem that keeps coming up for marketing teams is simple but costly: revenue not attributed in GA4 because tracking calls never fired or were blocked. I’ve put together a tiny validation script that runs on page and checks the essential signals GA4 needs to record conversions and revenue. It’s lightweight, non-invasive, and focused on the specific checks that prevent lost...

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I’ve built dashboards that executives ignore, and dashboards that become the single slide CEOs refer to in boardrooms. There’s a clear difference between the two: one tries to surface every possible metric, the other is designed to answer the questions the C-suite actually asks — and to do it in under 60 seconds. Here’s the pragmatic approach I use to get there.Start with the questions, not the dataIf you design a dashboard around...

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I remember the first time I had to migrate an entire event tracking setup from Universal Analytics (GA3) to Google Analytics 4 (GA4): it felt like defusing a bomb while trying to keep the lights on. The key to getting it right is planning, mapping and running both systems in parallel until you're confident the new implementation is capturing everything you need. Below is the step-by-step plan I use with clients to migrate event tracking without...

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On subscription products, the onboarding flow is where you win or lose customers. I’ve spent years instrumenting flows for SaaS and content subscription businesses, and one thing keeps coming up: teams either track too little (so they can’t diagnose churn/handoff points) or they track too much (raw data with no action). Below I share the exact analytics events I recommend for subscription onboarding on Next.js sites — what to capture, when...

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I’ve seen the same problem come up again and again with brands moving to Google Analytics 4: the reported revenue is lower than expected, sometimes dramatically so. It’s frustrating, because marketing decisions — budget allocation, channel performance, lifetime value models — all hinge on accurate revenue data. Over the years I’ve audited dozens of GA4 setups and the causes tend to fall into a few recurring patterns. Below I walk...

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